How to start at Primrose Rehab and Wellness.
A single all-inclusive price. SHA insurance accepted. A free, no-pressure consultation before anything is decided. Here’s exactly how admission works — what it costs, what’s included, and what happens once you call.
All-inclusive 90-day programme
Plus several private insurers
Admission possible in most cases
The first call costs nothing. We won’t pressure you. We’ll listen to your situation and help you decide.
NACADA registered
National Authority for the Campaign Against Drugs
KMPDU Level 3B
Registered medical facility
SHA insurance accepted
Social Health Authority cover
4.7 stars on Google
Across 100+ reviews
1,500+ clients
Treated since 2018
What the programme costs
There is one price for the full 90-day inpatient programme, listed below. Most of what a person needs during treatment is included in that price. The few things that are billed separately are listed explicitly — we believe everyone deserves to know exactly what they’re paying for before they commit.
Full 90-day inpatient programme
What's included
- Initial psychiatric assessment by the consulting psychiatrist
- Three baseline laboratory tests (full blood count, liver function, kidney function)
- Supervised medical detox where clinically indicated
- Psychological assessment by the clinical team
- Individual therapy sessions (one-to-one, scheduled across the 90 days)
- Group therapy sessions
- Trauma-focused therapy
- Family therapy sessions (multiple, across the programme)
- Twelve Steps and Journey to Freedom faith-based programme
- Weekly Alcoholics Anonymous meetings
- 24-hour nursing care for the full 90 days
- Shared accommodation, all meals, recreational facilities (gym, pool table, badminton, structured fitness sessions, internet-connected TV)
Billed separately
- Medications prescribed for underlying medical or psychiatric conditions (e.g. antidepressants, antipsychotics, blood pressure medication)
- Specialist medical investigations beyond the three baseline lab tests (e.g. MRI, CT scan, specialist consultations)
- Treatment for medical conditions unrelated to addiction or mental health that emerge during the stay
- Personal items (toiletries, clothing, snacks beyond the standard meal plan)
There are no admission fees, no consultation fees, and no hidden surcharges. The first phone call costs nothing.
Insurance and payment
We are one of the few residential rehabilitation centres in Kenya accredited to accept SHA cover. We also work with several private insurers, and we offer pro-bono placements for qualifying cases.
SHA cover
We accept Social Health Authority cover, which contributes toward the cost of the 90-day programme. SHA replaced NHIF as Kenya’s primary public health insurance and is the most common payment route for clients accessing residential rehabilitation.
Bring your SHA card and ID at admission.
Private insurance
Several private medical insurers in Kenya cover residential addiction treatment. Coverage varies by policy and provider — some cover the full programme, some cover a portion, and a few exclude mental health and addiction altogether.
Call us with your insurer’s name — we’ll tell you immediately whether we accept it and what’s typically covered.
Self-pay and pro-bono
Clients can pay directly for the programme. We assess every enquiry individually and offer pro-bono placements for families who genuinely cannot afford treatment. Since 2018, we’ve supported more than 50 pro-bono cases.
Pro-bono placements are limited and assessed case by case. Call to discuss your situation.
What happens after you call
Admission can usually happen within 24 hours of your first call, and in many cases on the same day. Here’s exactly what each step involves — so there are no surprises.
Initial phone call
15–30 minutes
You call us. We listen — to what’s been happening, who’s involved, how long it’s been going on, what’s been tried before. We answer your questions about cost, insurance, and the programme. There is no charge for this call, and no commitment after it.
Pre-admission assessment
Usually within 24 hours of the first call
A short clinical conversation — sometimes by phone, sometimes in person — with one of our addiction therapists. This helps us understand what kind of detox support will be needed (if any), what underlying mental health conditions may be involved, and whether Primrose is the right fit. If we’re not the right fit, we’ll tell you and recommend somewhere that is.
Admission day
2–3 hours on the day
You or your loved one arrive at the centre, usually accompanied by family. Paperwork is signed (admission agreement, consent to treatment), payment or insurance is processed, and personal belongings are checked in. A nurse takes baseline vitals and the three lab tests are ordered. The client is shown to their room.
First 48 hours
Days 1–2
Full medical and psychiatric assessment by the consulting psychiatrist. Supervised detox begins if needed — managed by the nursing team with medication as appropriate. The client begins to settle into the daily routine. Family members are kept informed by the clinical team.
Treatment begins in full
Day 3 onward
Once medically stable, the client begins the full daily programme — psychoeducation, individual therapy, group work, structured wellness activities. Family therapy is scheduled in. The 90-day clock starts here.
If admission needs to happen faster — for example, after a medical emergency — call us directly. We can usually accommodate same-day admission for urgent cases.
What to bring on admission day
A short, practical checklist — to take one more thing off your mind.
Bring
- National ID or passport (for the client)
- SHA card or private insurance card if using insurance
- List of any current medications, including dosages
- Two weeks' worth of clothing (laundry is done on site)
- Toiletries (soap, toothbrush, toothpaste, basic personal items)
- Sleepwear and a light jacket
- Closed shoes for the gym and outdoor activities
- A small amount of cash for incidentals
Do not bring
- Alcohol, illegal drugs, or any substance not prescribed by a doctor
- Prescription medication that hasn't been disclosed to our clinical team
- Sharp objects (razors are provided as needed)
- Valuable jewellery or large amounts of cash
- Laptops or tablets (we provide internet-connected TV; phone access is supervised and scheduled)
- Outside food or drink (all meals are provided)
If anything on these lists is a problem for your situation, call us. The lists are guidelines, not absolutes — we can work around almost anything.
What if my loved one refuses to come?
This is one of the questions we hear most often. And it’s important to answer it plainly: involuntary rehabilitation is legal in Kenya. Addiction affects the part of the brain responsible for self-awareness and decision-making, which is why many people in active addiction genuinely cannot recognise that they need help.
A large proportion of our clients arrived through family intervention — sometimes with significant resistance. Many of them, months into treatment, thank the family for taking that step. The conversation is rarely easy, and the right approach depends on the specific situation.
Call us. We’ve helped hundreds of families navigate this exact moment. We can advise on how to plan an intervention, what to say, how to involve other family members, and what role we should play in the process.
What we'll help you think through
- Who in the family should be involved in the conversation
- When and where to have the conversation (timing matters)
- What to say — and what not to say
- How to handle resistance, denial, or anger
- What role our clinical team can play in the intervention
- How to coordinate logistics so admission can happen the same day if your loved one agrees
- What the legal basis is for involuntary admission, and when it's appropriate
Pro-bono placements
Addiction does not discriminate by income. Some of the families who most urgently need our help cannot afford the programme cost. Since 2018, we’ve supported more than 50 pro-bono cases — full or partial sponsorship of the 90-day programme for clients who would otherwise not be able to access treatment.
Pro-bono placements are limited and assessed case-by-case. We look at the severity of the addiction, the family’s financial situation, the support network available after discharge, and the client’s readiness to commit to the full 90 days. If you think your situation qualifies, call us. We’ll listen, and we’ll be honest about whether we can help.
Send an admissions enquiry
Prefer to write rather than call? Fill in the form below and one of our admissions team will reach out within two hours during business hours, or first thing the next morning if you submit overnight. All enquiries are confidential.
Admissions questions
In most cases, within 24 hours of your first call. For urgent situations — for example, after a medical emergency or a relapse — same-day admission is usually possible. The faster the admission, the more you’ll need to bring directly without preparation, but our team will guide you through what’s essential.
Yes. We offer in-person tours of the facility for families considering admission. Tours are by appointment so we can give you the attention you need. Call us and we’ll arrange a time.
Yes, on scheduled visiting days. Visits are an important part of family therapy. There are some restrictions during the early days of detox and stabilisation — your loved one’s clinical team will explain the schedule on admission.
Voluntary clients can leave at any time, but we strongly discourage early departure. We’ve seen the difference 90 days makes versus 30 or 60. If a client is struggling, the clinical team will work to address what’s driving the wish to leave — usually it’s a symptom of the early-recovery emotional turbulence, not a real desire to stop treatment. The family is involved in any conversation about early departure.
Honestly stated: addiction is a chronic, relapsing condition, and no rehab in the world has a 100% success rate. What we measure is meaningful: clients who complete the full 90 days, engage their family in treatment, and follow the aftercare plan have significantly better outcomes than those who don’t. We are transparent about this — beware of any rehab that quotes a high success rate without explaining how they measured it.
Yes. All admissions enquiries are confidential. Clinical information shared during treatment is protected by patient confidentiality. We share information with family members only with the client’s consent, except in safety-critical situations where there is a genuine risk to the client or to others.